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triple charge for porting

wkheeyap
Level 2

Hi, I just ported out of TPG and being invoiced by TPG with 3 same charges

 

Mobile Number Port Out Fee (once-off) $11.00

Mobile Number Port Out Fee (once-off) $11.00

Mobile Number Port Out Fee (once-off) $11.00

 

Totalled $33.00. Please advise? I remembered porting was only $11.00 per line a month ago.

1 REPLY 1
Shane
Moderator

Hi wkheeyap.

Let us sort this out, could you send us a PM with your account details (Mobile Number and Customer ID) we will raise this with our Mobile Team for investigation.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Regards,