wrong user name

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Level 1a

Hi there,

The username I have been using is *******. However I received an email from TPG it said the username is "*********". I am so confused now. I don't know the password under username of "*********". Could you please fix that for me?

1 REPLY 1
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Moderator

Hi @xiangliu1 ,

 

Welcome to TPG Community!

 

We have edited your post as it contains an account username. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security.

 

Kindly private message to us the address of the username that you claim that is under your name and we'll look into it for you.

 

Check our community article for How do I private message (PM) in the community

 

Regards,

Angeli