3429 slow speeds again

[syman226]

So for multiple times this week I have slow speeds down to 2.55Mbps but at least its not a total loss this time. On hold time is 50 mins and pressing 1 to get a call back doesn't work, welcome to 2020.

[David_M]

Hi @syman226 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @syman226 

I have checked your NBN-FTTN 12/1 service on our systems and all tests are passing.

A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck and sheared downloading skews speed tests.

For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations.

Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Kind Regards,
David_M