CANCELL MY ACCOUNT

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Level 1a

I have been trying to arrange to move my NBN with me to a new premises, however as no one in your apparent customer service area would like to talk to me and your web/internet site continues to refer me to one of them, its seems nothing can be done. As a share holder i am extremley disappointed

with you as a company,

Immediately cancel my TPG NBN account. As in, right the ** now from this date, the 4/05/2020. going forward

 

Since you have no online mechanism, here's my (Customer ID: 5997988)

 

ACCC law requires the provision of the ability to cancel/unsubscribe from services at any time when outside of contract. Your customer service is disgusting and i intend to lodge a complaint with the odbudsman & ACCC.

 

Cancel it now. DO NOT CHARGE ME AGAIN. Please confirm that this action has been taken.

 

1 REPLY 1
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Moderator

Hi @Batts11 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M