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4+ hours of no internet

Level 2

Hi again,


Previously I have posted of how my internet connection was resolved.

No sooner had I done that, that my internet connection has been down since approx 5pm. It is now 10:15pm with no resolution. All status pages point to no problems but here I am connecting over the 4G connection on my phone.


Is there any expected resolution or improvement here? If not, I would expect a refund on the total time I do not have internet for the month.

Level 2



It is 7:49am on 11th June and the NBN connection has been down since 5pm, 10th June. No reported outages on status pages. Any update on a resolution please?


Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



Kind regards