4G wireless broadband connection drops off

[01pubudug]

I have the 4G wireless broadband and the connection keeps dropping off. It happens randomly and all the 4G lights go off for about a minute and comes back on. Very annoying given it kicks me off video calls etc. it used to happen seldomly ( although annoying) but in the last couple of weeks, it’s happening a lot more. Please help.

[BasilDV]

Hi @01pubudug

What troubleshooting have you tried so far?

Have you tried to reset the modem/router?

BasilDV

[01pubudug]

Hi,
I have re-set the modem, power cycled many many times and taken the SIM card in and out. Still the same issue.

Thanks
Pubs

[BasilDV]

I see.

We'd like to run some test on our end.

Shoot me a PM with your TPG username or customer ID number.

BasilDV