4G wireless broadband dropouts daily

[wadeheinl]

I am a new customer of 2 weeks and seem to have a scheduled dropout each day at approx 20:00 where the 4g light just goes out.
Restarts over the past week have been limited to just once per day however the past 3 days it repeatedly drops out ~4 times requiring a restart. The first few days were problem free.

[wadeheinl]

So I requested a call back via the service...they called back and a very enthusiastic non listening person kept asking questions and talking over me. Turns out they were keen to contact the tech and put me on hold being 21:45 so they could go home. If you have no intention of helping a customer then don't call them back and put them on hold for 40 mins to answer a simple question.

[Anonymous]

Hi @wadeheinl, 

If this is a recurring problem, we can have our tech team to look into it. Does it always happen at night? 

[wadeheinl]

Seems to though I am not on it 24/7...also didn't appreciate being put on hold for 40 mins pat 10pm last night so the operator could leave work at 10pm...wh call me back in the first place???

[Anonymous]

Hi @wadeheinl, 

Are you available to receive a callback tonight? Can you please PM your TPG account details and I'll set up a callback with our tech team today to address your connection issue. 

How do I private message (PM) in the community

Regards,

[wadeheinl]

Why has this been merged it is a seperate issue that you just wish to ignore? Btw thanks for calling me back...

[wadeheinl]

Tried that last night what are the chances of being stood up again?

[Anonymous]

Hi @wadeheinl, 

I'd like to address your issue/s in one thread as it will be easier to communicate when sticking to a single thread. Since you other issue has been addressed, I will ensure that a tech specialist will be calling you tonight to conduct troubleshooting on your home wireless broadband. 

[wadeheinl]

I have arranged with tpg on 3 seperate occasions to be contacted by a tech each time I have specified 8pm however I have recieved no calls at any point in the evenings. Instead I am called the following day around noon to be told that I didn't answer the phone the preceding day at noon?! Why don't you call when you say you will...problem solved. At this point your customer service is a bigger problem than the technical issue.

[Anonymous]

Hi @wadeheinl, 

We've passed your feedback to the Technical Team for review and we'll deal with it internally. Apologies for the inconvenience.

All the best,

Angeli