5 Ghz wifi suddenly cannot connect

[bsguy]

Dear TPG Community,

I recently got a replacement modem from TPG to replace my 5 years old modem that's broken. This modem seems to have capability to broadcast 2.4 ghz and 5 ghz.

When I first plugged it, I can test both speed and can connect it to my devices, no problem, my iphone got around 90 Mbps, surprisingly fast.

After few hours suddenly 5g option is dropping and I can no longer connect to 5g speed. So I can only use the 2.4 ghz one, which gives me around 15-50 Mbps.

I wonder why is the 5 ghz wifi no longer works? Does TPG / ISP have a way to block this? Is this something that's offered by TPG separately as bundle?

[Shane]

Hi @bsguy ,

Thanks for raising this to us. The dropouts and slow connection speed from 5Ghz connection might be caused by a wireless interference.

Here are some articles that you may find helpful please see below.

• Easy Steps to Improve Wi-Fi Connection In Your Home 
• Wireless Channel on your modem - what is it and why should I change it? 

We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. Let us know how it will go and should you require further asssitance.

Regards,

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@bsguy wrote:

Dear TPG Community,

I recently got a replacement modem from TPG to replace my 5 years old modem that's broken. This modem seems to have capability to broadcast 2.4 ghz and 5 ghz.

When I first plugged it, I can test both speed and can connect it to my devices, no problem, my iphone got around 90 Mbps, surprisingly fast.

After few hours suddenly 5g option is dropping and I can no longer connect to 5g speed. So I can only use the 2.4 ghz one, which gives me around 15-50 Mbps.

I wonder why is the 5 ghz wifi no longer works? Does TPG / ISP have a way to block this? Is this something that's offered by TPG separately as bundle?

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