Super slow internet speeds

[Ajiththomas]

Speeds have been really slow since 7pm today. Hope this will not be an ongoing issue. On an NBN50 plan, wouldve been happy with 8+, but under 5 is a bit pathetic.Checked to see if any planned outages or reported slow speeds, didnt find anything. Just when you need the internet to work fine it goes down, otherwise its all ok.

[BasilDV]

Hi @Ajiththomas 

Welcome to the Community!

We were able to locate your account using your community details and checked the line, but was not able to detect any fault.

The modem is getting a good connection speed from the NBN line as well. You may check it using this guide: How to check the connection speed on your NBN FTTN/FTTB service

We've created some articles that will guide you on how to troubleshoot as slow speed issue. Refer to this link.

Let us know if you need further assistance.

BasilDV