One main factor that can cause the connection speed of TPG’s NBN service to vary considerably can be the NBN’s choice of technology in your area.
If your TPG NBN service is delivered to your home using Fibre to the Node (FTTN) or Fibre to the Building (FTTB), then this article aims to assist on how you can determine your connection speed.
FTTN and FTTB – What are they?
A Fibre to the Node (FTTN) connection is used to connect a fibre node to an area’s existing copper phone network to complete the connection to the NBN broadband access network.
A Fibre to the Building (FTTB) connection is generally used by NBN to connect an apartment block or similar types of buildings to the NBN broadband access network. The fibre will usually fo to the commuications room in the building and use in most cases the existing copper inside the building to deliver the service
How do I know if I’m a FTTN/FTTB customer?
You can tell that your NBN connection is FTTN or FTTB if you can see a cable connecting your telephone wall socket to the DSL port at the back of your TPG-supplied modem/router.
The setup should be like below:
Only NBN FTTN or NBN FTTB customers have a connection speed reported in their modem.
You can check your connection speed inside the Modem.
How to check the connection speed in your modem
First, log in to your TPG-supplied modem/router. Here, we will be using the TP-Link VR1600v.
In your web browser’s address bar, enter 192.168.1.1 then type admin into both the username and password fields. Click on Log in.
Once logged in, click on the Advanced tab then scroll down
Look for the Current Rate reported in both Upstream and Downstream.
Upstream is your upload connection speed while Downstream is your download connection speed.
In the example above, we can see:
|
|
Upstream |
Downstream |
|
Current Rate (kbps) |
21001 |
53505 |
Upstream rate = 21,001 kbps, equivalent to 21 Mbps
Downstream rate = 53,505 kbps, equivalent to 53.5 Mbps
What do I do if my speed is slow?
Please refer to below steps if you have speed-related issues:
- TPG has a speed troubleshooting tips on its website :
https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn
- Use a TPG router that is connected to the first wall socket. Some houses may have a central filter, in which case, connect the router to the wall socket labelled ‘data’.
- Check that there is nothing else plugged, except for the TPG router, into your phone wall sockets. Examples of devices to look out for include telephones, answering machines, faxes, alarm systems, EFTPOS terminals or Foxtel set top boxes.
- Use the telephone cable that came in the box with the TPG router.
- Remove any DSL filters, splitters, double adapters, extension cords or other equipment connected between the TPG router and the wall socket.
- Power off the TPG router. Leave it off for a minute or two, then restart it.
If you are still experiencing slow speeds, please call our Technical Support team on 13 14 23 (option 2 + 2) and indicate which of the troubleshooting steps above you have attempted.
Alternatively:
You can also private message a MOD in the community (moderator has the title of Moderator under their name and a TPG logo as per below).
Simply click on their name and click on ‘Send a message’
Remember that TPG will take the necessary steps to resolve any TPG or NBN network or equipment issues that may impact your speed.
3 Comments