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535 5.7.8 [TPG-A02] Cant send email. Says user is banned from using SMTP AUTH due to previous abuse

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jphilbey
Level 2

Hi can someone unblock me again please!

Smiley Sad

1 ACCEPTED SOLUTION

Accepted Solutions
jphilbey
Level 2

Hi Shane

Can send emails again, hope this stays this time.

Thanks J

View solution in original post

6 REPLIES 6
Shane
Moderator

Hi @jphilbey ,

 

Welcome to the community!

 

We're sad to know that you're having issues sending email. We did an article that will guide you a basic troubleshooting on how to rectify this, please see link below.

 

Cannot Send Email Rejected by the Server/Banned from using SMTP 

 

Let us know how it will go.

 

Cheers!

jphilbey
Level 2

Hi again Shane

No, as per the other day changing password does nothing.

Please unblock my email account.

Jos

Riezl
Moderator

Thanks for getting back to us, @jphilbey. We have raised your concern to our Postmaster and we'll revert to you as soon as an update becomes available. 

Shane
Moderator

Hi @jphilbey,

 

I was able to confirm with our Postmaster that the ban has been lifted and it should be now working. 

 

Let us know should you require further assistance.

 

Regards,

 

 

Hi again Shane

No, as per the other day changing password does nothing.

Please unblock my email account.

Jos

jphilbey
Level 2

Hi Shane

Can send emails again, hope this stays this time.

Thanks J

View solution in original post

Shane
Moderator

Hi @jphilbey,

 

We're glad to know that Smiley Happy in case you'll have queries in the future do not hesitate to create a new thread here in our community.

 

Cheers!

 

 

Hi Shane

Can send emails again, hope this stays this time.

Thanks J