Hi,
It isn't just 5G, the 4GLTE based home broadband service account activation is inoperative as well. Near as I can tell the system has been down for up to 8 days now because the account activation is supposed to happen when the modems are dispatched, which is happening, but unless the account is activated (which SHOULD have happened) the modems are shown as waiting for dispatch. My friends moden arrived last Wednesday, which puts the dispatch time last Monday, 8 days ago.
I could be cynical and say that this is the improved service that TPG are delivering as a result of dropping mail and web hosting but I guess that would be cruel.
BUT, I worked in IT for over 30 years, mostly with high end systems, and I have never heard of a major business system being off the air for 8 days unless there was a MAJOR people problem. Stuff like the mail server died because of stupidity (data volume reformatted to increase size online) and the last 6 months backups hadn't been checked (they had been failing). Not a good career move for the IT manager.
Come on TPG. You've cost me nearly 2 hours on the phone trying to get a 4G broadband service going for a friend who is using TPG because I recommended it. I'm starting to feel pretty stupid.
