5G Home Broadband does not work in Phillip Bay

[paul2036]

Recently signed up for 5G Home broadband, received my modem.

I live in Phillip Bay 2036.

The modem seems to randomly change between 4 green lights

(good 5G connection) to 2 green lights (average 5G) to

2 amber lights (average 4G connection); the changes between

these states are slow (several minutes or hours apart).

When I first connected my modem, it gave some internet access,

but woefully slow (abut 15Mbit/s download and under 1Mbit/s upload);

today it has no internet connection.

Can someone help, please...

[Shane]

Hi @paul2036 ,

Let us help check what causing issues with the 5G home broadband and get to the bottom of this. Could you shoot us a PM with your details to proceed with the initial investigation.

How to send a PM?

Regards,

Recently signed up for 5G Home broadband, received my modem.

I live in Phillip Bay 2036.

The modem seems to randomly change between 4 green lights

(good 5G connection) to 2 green lights (average 5G) to

2 amber lights (average 4G connection); the changes between

these states are slow (several minutes or hours apart).

When I first connected my modem, it gave some internet access,

but woefully slow (abut 15Mbit/s download and under 1Mbit/s upload);

today it has no internet connection.

Can someone help, please...