I got a contract for 5G Home Wireless Broadband Plus and got a modem 3 weeks ago.
I tried to connect to the Internet with devices. I can connect devices to a WIFI modem, but the modem seems to not have a connection with the Internet.
I called several times and got support from the customer support and technical team but it hasn't been solved.
When I checked the mytpg dashboard, the service status is "Waiting for Hardware Dispatch", and I haven't gotten any messages like "your service is activated".
I'm still waiting for their support team to call me, but I feel it will be useless anyway.
Does anyone have the same issue?
