TPG Community

Get online support

5G Internet Disconnections

shaun410
Level 2

Hi,

 

I often have issues where the Internet regulalrly disconnects on the Sagemcom modem and I have to restart it to be reconnected. Looking at the logs it shows entries such as "PIN attempts remaining : 3 | PUK attempts remaining : 10" at the times the disconnects occur. Is this a known issue? Is there a way to fix this?

Thanks

Dibbsy

1 REPLY 1
adib_rahmang
Community Manager

Hi @shaun410,

 

We'll check out what's going on with your connection. Can you send me a PM?

 

How do I private message (PM) in the community - TPG Community