TPG Community

Get online support

5G Modem slows down after few hours

fieldsian5g
Level 2

My 5G modem slows from 100mps to 10mps each day or 2.

 

After a reset speeds return to 100mps, but then drop next day again. Restart resolves it, but I don't want to keep restarting.

2 REPLIES 2
Angeli
Moderator

Hi @fieldsian5g

 

Welcome to TPG Community! 

 

We'll have a tech specialist to ring you and conduct an investigation on your modem. Send us a private message with your TPG customer ID and we'll take it from there. 


How do I private message (PM) in the community
 

Regards, 

Angeli

fieldsian5g
Level 2

where do I find firmware update for the 5G modems?