Hi @Chrisg08,
There are different types of dropouts that can affect the VPN connection.
1. VPN software/application compatibility issues or VPN requirements not supported by TPG Home broadband connection, as we all know Home Wireless Broadband is different from the NBN or ADSL2+ connection. Fixed Wireless broadband service powered by the 4G mobile network.
Techy types should be aware that Home Wireless Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on Home Wireless Broadband:
- Port forwarding
- Hosting web, email or file servers internally
- Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
- Remote Access (i.e. accessing your home computer or devices from another location)
For more details visit this link.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
Shoot us a PM with your details and brief summary of the issue to better understand the situation.
How do I private message (PM) in the community.
Regards,
Like the offer to switch to 5g cheaper only as TPG wants another $5 a month for NBN, but Read on “Product Review” -customers reporting VPNs are unstable with WFH setups. What's TGP answer to this?
Anyone?
