5G slow

[Ginnes89]

Having issues with my new 5g home internet. I believe it is the Sagecom modem. Had a few complete dropouts requiring resetting the modem and have been experiencing slow speeds which is sometimes temporarily fixed by resetting the router. Pretty frustrating, seems others are having similar complaints about the same modem.

[Angeli]

Hi @Ginnes89, 

Welcome to TPG Community! 

I'd like to arrange a callback with our tech team on the specific time that you are experiencing the connection drop so as to determine as to what is causing it. Send me a PM with your TPG customer ID and I'll take care of it. 

How do I private message (PM) in the community
 

Regards, 

Angeli