My NBN account has been in $87.73 credit since June. Yet you still took payment today for my 5G account today. When can I expect a refund? Additionally when I do cancel, which will be soon as the connection speeds, reliability and customer service has been shocking - will I be refunded for cancelling midway through the month? And how promptly? Regards. ... View more

Having issues with my new 5g home internet. I believe it is the Sagecom modem. Had a few complete dropouts requiring resetting the modem and have been experiencing slow speeds which is sometimes temporarily fixed by resetting the router. Pretty frustrating, seems others are having similar complaints about the same modem. ... View more