5g Home broadband slow or lags

[Sheri]

Hi I recently upgraded to 5g home broadband. I live in a 2 storey home. When using the internet on the level where the router is placed, the internet is pretty good. However when using the internet on the other level it lags or becomes unstable and even does not connect at all even though the router is in the open and close to a window as suggested. How can this be rectified?

[Daisy_Dhen]

Welcome to TPG Community @Sheri!

Shoot us a private message with your TPG username or customer ID number so we can have a closer look at your 5G Home Broadband connection. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen

[Sheri]

Hi Daisy my user name is XXXXXX

[Daisy_Dhen]

Hi Sheri, we've edited your recent post as it contains your username. Please refrain from posting in public your account details for security. 

Before we proceed, please provide the following information via private message: 

- Account Holder's name

- Complete Address

- DOB

Regards, 

Daisy_Dhen