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5g home broadband premium plan

mattdonohue
Level 2

hi all,

i have recently gotten the 5g home broadband wifi 6 modem and am experiencing very slow internet speeds, the plan was advertised to have speeds of upto 100 mbps however i am only getting around 5mbps. Is there something i can do to get faster speeds, if this is pretty standard of this plan i think i would have to change it as i live in a very internet dependent household.

1 REPLY 1
Anonymous
Not applicable

Hi @mattdonohue 

 

Let us help check what causing slow connection speed with the service. Could you confirm the troubleshooting steps you have performed so far? Also, please send us a PM with your details so we can proceed with the initial investigation.

 

How to send a PM? 

 

Regards,

 

hi all,

i have recently gotten the 5g home broadband wifi 6 modem and am experiencing very slow internet speeds, the plan was advertised to have speeds of upto 100 mbps however i am only getting around 5mbps. Is there something i can do to get faster speeds, if this is pretty standard of this plan i think i would have to change it as i live in a very internet dependent household.