5ghz wifi stops working on VX220-G2

[adamjoliver]

I too am experiencing a similar issue, although with the 5ghz wifi only. I recently had to change my modem (Archer VR1600v) because wifi stopped working altogether. I purchased a TPlink VX220-G2 from TPG. Ever since wifi has been dropping every few days. I’ve turned off band steering to seperate the networks. I can see 5ghz, however not giving out IP address. Switch to 2.4ghz network, all fine. What I’ve found if I change a setting on the 5ghz and save, 5ghz access is restored. I’ve had to do this every few days since I received the modem about three weeks ago.

[Shane]

Hi @adamjoliver,

Let us help get to the bottom of this, could you send us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

I too am experiencing a similar issue, although with the 5ghz wifi only. I recently had to change my modem (Archer VR1600v) because wifi stopped working altogether. I purchased a TPlink VX220-G2 from TPG. Ever since wifi has been dropping every few days. I’ve turned off band steering to seperate the networks. I can see 5ghz, however not giving out IP address. Switch to 2.4ghz network, all fine. What I’ve found if I change a setting on the 5ghz and save, 5ghz access is restored. I’ve had to do this every few days since I received the modem about three weeks ago.

[blakeus101]

I have the exact same issue everyone else is experiencing. My Archer 1600 was fine.

I have to change a 5ghz setting like band to get internet working on 5ghz again. The SSID is connectable but no internet. Signal strength is fine and I'm next to the router.

I called TPG to report this as it is a brand new router that you made me go onto a 6 month contract and pay $10 for but I am going to have to go back to the Archer until I purchase myself a router that works properly.

The agent on the phone said they didn't know about this and would escalate. I advised this has been happening for years to other people. Same exact issue and they were forced to go back to old archer or new router.

I have collated all the posts i could find and the issue has been happening since at least 2022:

https://community.tpg.com.au/t5/forums/replypage/board-id/broadbandboard/message-id/44967

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wifi-Issue/td-p/126748

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/td-p/123536

(1) VX220-gv2 Wifi Drop - Page 2 - TPG Community

VX220-G2 5ghz wifi band unstable - TPG (whirlpool.net.au)