TPG Community

adamjoliver · ‎10-11-2023

Yes, I now have a VX420. It’s been over two weeks and it has been stable, no wifi issues. Fingers crossed! Initial issue with VOIP but the engineers sorted it out, which was great.

adamjoliver · ‎17-10-2023

17/10 - another reset.

adamjoliver · ‎17-10-2023

I’m experiencing the same issue. I’m on my 4th replacement modem. See below. https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-5GHZ-WIFI/m-p/137531#M19397 It’s not interference. I’ve scanned and chosen a wifi channel no where near neighbouring networks.

adamjoliver · ‎16-10-2023

Wifi 5ghz stops working on VX220-G2v. Relates to : https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/m-p/123536#M17015 This is the 4th VX220 and every few days 5ghz wifi stops working. Login to modem, wireless, 5ghz, make a change and save. Bingo, wifi restored. Completely and utterly over this modem.

adamjoliver · ‎25-04-2023

I’m still experiencing 5ghz wifi issues. 2.4ghz works fine. I’ve tried all the steps suggested, setting wireless channels, power cycle, factory reset etc but 5ghz wifi still has issues. I’ve raised this a number of times where 5ghz wifi being connected but not obtaining an IP. I’m not happy with this modem, it’s the second one of this type. I want a refund for the cost of this modem and a different compatible modem. This level of service is not okay.

adamjoliver · ‎25-04-2023

I’m also experiencing 5ghz wifi issues. 2.4ghz works fine. I’ve tried all the steps suggested, setting wireless channels etc but 5ghz still has issues. I’ve raised this a number of times where 5ghz wifi being connected but not obtaining an IP. I’m not happy with this modem, it’s the second one of this type. I want a refund for the cost of this modem and a different compatible modem. This level of service is not okay.

adamjoliver · ‎25-04-2023

I’m still experiencing major 5ghz wifi issues. I’ve tried all the steps suggested, setting wireless channels etc but 5ghz still has issues. I’ve raised this a number of times where 5ghz wifi being connected but not obtaining an IP. I’m not happy with this modem, it’s the second one of this type. I want a refund for the cost of this modem and a different compatible modem. This level of service is not okay.

adamjoliver · ‎23-03-2023

I’m still experiencing the issue. I just go into the modem every few days, make a change to the 5ghz wifi settings (transmit power level), save and revert the changes. It must be firmware related as a number of people are experiencing the problem. Ideally I’d like a new modem.

adamjoliver · ‎23-03-2023

I’m still experiencing the issue. I just go into the modem every few days, make a change to the 5ghz wifi settings (transmit power level), save and revert the changes. It must be firmware related as a number of people are experiencing the problem. Ideally I’d like a new modem.

adamjoliver · ‎05-03-2023

I’ve disabled band steering and changed the 5ghz wifi channel from auto to one of the fixed number channels.

adamjoliver · ‎31-12-2022

No VOIP landline (already logged with TPG) and since midday yesterday, down ping is 14 (normally 8), down speed 17 (usually 105), up ping 4000+ and up speed 0.81 (usually 36). Modem has been hard power cycled.

adamjoliver · ‎21-12-2022

Try changing the wifi channel from auto to one of the fixed number channels.

adamjoliver · ‎28-11-2022

I tried factory reset and a new modem, replacing a week old modem.

adamjoliver · ‎28-11-2022

Pangreek, do you also experience this issue?

adamjoliver · ‎23-11-2022

About 6 months ago, I replaced my Archer vr1600 as wifi died. Lasted 4-5 years so it had done its job. TPG sent me a new VX220-G2v v2.0 modem. Every few days, the VX220 experiences issues with 5ghz band only. Connection appears connected but there is no internet. I am still able to connect using the 2.4ghz band. To fix the problem, I join 2.4ghz wifi network, advanced, wifi 5ghz, change a setting, save and 5ghz wifi band restored. Second VX220-G2v in six months. Logged with TPG sent another modem, same issue with 5ghz. Is a firmware patch/ update available?

adamjoliver · ‎25-08-2022

I've had a modem for the last four years and the wifi stopped working altogether. I am on a 100/40 service. This modem was replaced about two weeks ago with a TPLink AX1500/VX220-G2v. The new TPlink AX1500 was dropping 5G every few days. So TPG replaced it with another TPLink AX1500/VX220-G2v, which i've just installed. Now my download speed has dropped from 95+ to close to 50 and upload speed is 0.77 from approx 38. Is there an outage at the moment? or is the new modem faulty too? I've called tech support, but as usual not really helpful, logged with engineering team. Down ping 11/ Up ping 1481 Modem stats: Upstream Downstream Current Rate (kbps) 44199 115832 Max Rate (kbps) 49364 136638 SNR Margin (dB) 8.8 10.7 Line Attenuation (dB) 11.2 6.4 Errors (pkts) 0 0

adamjoliver · ‎21-08-2022

I too am experiencing a similar issue, although with the 5ghz wifi only. I recently had to change my modem (Archer VR1600v) because wifi stopped working altogether. I purchased a TPlink VX220-G2 from TPG. Ever since wifi has been dropping every few days. I’ve turned off band steering to seperate the networks. I can see 5ghz, however not giving out IP address. Switch to 2.4ghz network, all fine. What I’ve found if I change a setting on the 5ghz and save, 5ghz access is restored. I’ve had to do this every few days since I received the modem about three weeks ago.

adamjoliver · ‎21-08-2022

I too am experiencing a similar issue, although with the 5ghz wifi only. I recently had to change my modem (Archer VR1600v) because wifi stopped working altogether. I purchased a TPlink VX220-G2 from TPG. Ever since wifi has been dropping every few days. I’ve turned off band steering to seperate the networks. I can see 5ghz, however not giving out IP address. Switch to 2.4ghz network, all fine. What I’ve found if I change a setting on the 5ghz and save, 5ghz access is restored. I’ve had to do this every few days since I received the modem about three weeks ago.

adamjoliver · ‎21-08-2022

I too am experiencing a similar issue, although with the 5ghz wifi only. I recently had to change my modem (Archer VR1600v) because wifi stopped working altogether. I purchased a TPlink VX220-G2 from TPG. Ever since wifi has been dropping every few days. I’ve turned off band steering to seperate the networks. I can see 5ghz, however not giving out IP address. Switch to 2.4ghz network, all fine. What I’ve found if I change a setting on the 5ghz and save, 5ghz access is restored. I’ve had to do this every few days since I received the modem about three weeks ago.

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About adamjoliver

Re: VX220-G2v Wi-Fi 5ghz

Re: VX220-G2v 5GHZ WIFI

Re: VX220-G2v Wifi Issue

VX220-G2v 5GHZ WIFI

Re: VX220-G2v Wi-Fi 5ghz

Re: 5GHz wifi keeps dropping

Re: 5Ghz Wifi Stopped Working

Re: VX220-gv2 Wifi Drop

Re: VX220-gv2 Wifi Drop

Re: VX220-gv2 Wifi Drop

Slow speed - download and upload

Re: VX220-gv2 Wifi Drop

Re: VX220-G2v Wi-Fi 5ghz

Re: VX220-G2v Wi-Fi 5ghz

VX220-G2v Wi-Fi 5ghz

Slow download/ upload

5ghz wifi stops working on VX220-G2

Re: 5Ghz Wifi Stopped Working

Re: VX220-gv2 Wifi Drop