Hi @adamjoliver,
We got you, let us help fix this speed issues affecting the service. May we confirm what devices are affected? Could you run a speedtest using a desktop/laptop connected via LAN/Ethernet cable for comparison purposes.
Shoot us PM with your details so we can proceed with the initial assessment.
How to send a PM?
Regards,
No VOIP landline (already logged with TPG) and since midday yesterday, down ping is 14 (normally 8), down speed 17 (usually 105), up ping 4000+ and up speed 0.81 (usually 36). Modem has been hard power cycled.
