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Slow speed - download and upload

adamjoliver
Level 3
No VOIP landline (already logged with TPG) and since midday yesterday, down ping is 14 (normally 8), down speed 17 (usually 105), up ping 4000+ and up speed 0.81 (usually 36). Modem has been hard power cycled.
1 REPLY 1
Anonymous
Not applicable

Hi @adamjoliver,

 

We got you, let us help fix this speed issues affecting the service. May we confirm what devices are affected? Could you run a speedtest using a desktop/laptop connected via LAN/Ethernet cable for comparison purposes. 

 

Shoot us PM with your details so we can proceed with the initial assessment.

 

How to send a PM? 

 

Regards,

 

No VOIP landline (already logged with TPG) and since midday yesterday, down ping is 14 (normally 8), down speed 17 (usually 105), up ping 4000+ and up speed 0.81 (usually 36). Modem has been hard power cycled.