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Cannot sign in - did not receive email with new password

lisam000
Level 2

Regularly receiving emails from someone claiming to be TPG and advised of a billing issue. I ignore them until I have time to investigaate. Again trying to simply sign in to internet. cannot sign in, Dont receive email sent to email address. I then Have to call you and you are always taking bhours before anyone can answer the phone. I am totaally sick of the entire charade! is there an issue with my account or not! Why can I NEVER get this addressed on line!!!! (No surprise that your phones take hours to answer if no one can ever get onto the web site anyway!P)

1 REPLY 1
Aubrey
Moderator

Hi lisam000, welcome to TPG Community!

 

Let us have a look at your account and help you with your login. Please send us a private message with your customer ID or username.

 

Thanks,

Aubrey