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82 + 83 years old parents stranded in an apartment with no phone for emergencies because tpg down

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Level 1b

My 82 + 83 years old parents are stranded in an apartment (unit 8B/ 70 Terrace Road, East Perth 6004) without phone access because tpg/nbn is down. ‬

‪Please help to sort the matter out or they can’t call for help when there is an emergency!!!!‬