TPG Community

Ask, answer and talk about our products

ADSL 2+ Speed

SOLVED Go to solution
Level 1a

Hi there,


Can someone do a Remote Test for me


I am approx 1.2KM from your access point and I am getting between 5-10mbps download speed,


I dont think this is quick enough,




Hi @admel1979,


Welcome to TPG Community!


I checked your account and learned that your modem is receiving a passing sync speed with a Downstream of 11 Mbps and Upstream of 1 Mbps (You'll see it on your modem interface). The download speed of 5 Mbps - 10 Mbps that you are getting via speedtest is passing based on your sync speed.


You are currently 2.1 Km away from the local exchange which is in Burwood. You can check your address on TPG Maps for more information.


Kind regards,

Level 1a
So is 11mbps the best that I can expect?

Is there anything you can do? Or should I consider going to a different provider?


Unfortunately, that's the best speed that you can get for ADSL2+ connection due to your cable distance from the local exchange.


Other providers of ADSL2+ are using the same infrastructure that we are using to provide you the service. There's a possibility that you'll get the same speed just like what you are getting for ADSL2+ connection.