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ADSL Modem working, but no internet

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Level 1a
Huawei modem. Is set up and configured. ADSL icon is lit up constant green, but the Internet icon is not lit at all. Can find the modem on laptop, phone and PS4, but no internet on anything... I don’t get it! Help!
3 REPLIES 3
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Moderator

Hi @choonygal,

 

Welcome to the community!

 

We are able to locate your account using your community details and ran an initial test. We've seen that your service was successfully installed yesterday.

 

We did an article that will help you on how configure your modem/router. Available on this link ADSL Setup - General Setup.

 

Let us know how it will go. Cheers!

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Level 1a
Hi!

Nope!

Done all that... Still no internet.

Would love to hear any other ideas!

Thank you so much for the help!
T
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Moderator

Hi @choonygal

 

Thanks for the additional details. We would like to arrange one of our Technicians to call you for real-time testing and investigation.

 

Feel free to PM me your best contact number and preferred time today.

 

In case you need a reference:

How do I private message (PM) in the community