ADSL connection

[Jiri]

Hi, have received model and information about activated ADSL but when plugged modem in the ADSL light is not on. What is your recommendation I should check or do.
Cheers
Jiri

[Riezl]

Hi @Jiri,

Welcome to TPG Community!

We have located the account using your community details.

First things First, you need to make sure that all cables are properly connected to the right port and socket. Please refer to the setup guide on the article below.

Setting up ADSL2+ and modem configuration

https://community.tpg.com.au/t5/Modems-and-Devices/Setting-up-ADSL2-and-modem-configuration/td-p/635

If the setup is correct and you are not seeing any changes on the modem light status, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for further assistance.

To send a PM, please refer to this link:

How do I private message (PM) in the community - TPG Community

[Riezl]

Thanks for providing your contact details via PM and for taking the time to troubleshoot, @Jiri,

We have arranged a technical specialist to contact you between 8AM and 12PM NSW time tomorrow.

Let us know should you have further queries. Thank you.