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Setting up ADSL2+ Home Bundle and modem configurations
This article provides modem setup advice for ADSL2+ Broadband to get you up and running in just a few simple steps;
Modem physical setup
Line filter & phone physical setup
Your ADSL2+ modem does not require a filter to work properly, however other telephony devices (e.g. telephone) connected to the same phone wall socket as your modem does require a filter. In this situation you need an ADSL splitter. A splitter works in a very similar way to a filter, the only difference is that it also allows unfiltered signal to go through to your modem.
Every connected telephony device in your premises must be connected to your phone wall socket/s using ADSL filters. Note that these telephony devices could be connected to different phone wall sockets around your home.
ADSL activation
Note: If you get your modem from TPG, you are not required to configure your modem as TPG has already configured your modem with your account details. Otherwise please proceed to Advanced Modem Setup.
Once you received a notification from TPG with an advice that your ADSL service is active, turn on your modem and leave it for a few minutes. The ADSL light in the front of your modem will become solid green. Your Internet connection should now be working.
Manually configuring modem (If required)
Note: If you get your modem from TPG, you are not required to configure your modem as TPG has already configured your modem with your account details.
Wi-Fi setup
Note: If you get your modem from TPG, your modem has been pre-configured for Wi-Fi, the security key is the same as your TPG Password.
General settings
TPG ADSL2+ Settings |
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ADSL Username |
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Your TPG Username |
ADSL Password |
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Your TPG Password |
Encapsulation |
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PPPoE LLC |
Authentication Method |
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PAP |
Modulation |
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ADSL2+ |
VPI/VCI |
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8 / 35 |
TPG Domain Name Server (DNS) |
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Primary DNS |
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203.12.160.35 |
Secondary DNS |
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203.12.160.36 |
Hello how I can fix my internet today some one come fix the cable but I not have internet
Hi @abodur031,
Welcome to TPG Community!
We were able to locate your account and learned that the installation was successful, however, your modem needs to be configured with your TPG account details for the internet to work.
Please shoot me a private message with your preferred time and best number to be contacted and I will have our Tech team to contact you to help you with the troubleshooting.
Don't know how to send a PM? Please click this link for the instructions.
Kind regards,
BasilDV
Hi @myrna1960,
Welcome to TPG Community!
If you would like to purchase a brand new modem through us, you may shoot me a PM with your preferred time and best number to be contacted and I'll arrange a call from our Accounts team. Or you may contact them at 13 14 23 (option 3 + 1).
How to send a PM? Click here.
If you will be purchasing an Ethernet cable or Phone cable, you may get it from any electronic / hardware store which you may choose any length you would like.
Kind regards,
BasilDV