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ADSL disconnection

Level 1b

We have been without internet for 4 days.


The service is completely down.


I have reset our D-Link modem and password, switched our modem off and on again, and essentially followed the guide that is on the TPG website/forums. It is not a modem issue on our end.


1. Could you please assess what the issue is, and attend to rectifying it?



Hi @mdkgchan,


Welcome to TPG community!


We were able to locate your account using your community details and have run some remote test.


We weren't able to detect any fault within the copper network on our initial test, but will arrange a call from our Tech team to look into it further.


They'll be in touch within the day to troubleshoot this issue.


Kind regards,