Hi @Shimulchy,
Welcome to TPG Community!
We regret to hear that you've decided to cancel the service due to issues that you've experienced. We understand that you were able to speak with our Escalations team and was advised about the process of your request.
We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.
Kind regards,
BasilDV
