ADSL - frequent disconnections - I have tried troubleshooting steps

[Smardagus]

Hi guys

My TPG ID is 2646581

I am getting frequent disconnections over the last four days on ADSL. Sometimes the disconnections occur every one or two minutes.

I have tried all of the troubleshooting steps at www.tpg.com.au/support/problems_connect_internet_standalone but none of them have fixed the problem

When the internet is connected the speed is good.

I am using a netgear DGN2200v4 router originally supplied by TPG and I have updated the firmware. This did not fix the problem.

Could you please have a look at this issue and let me know why my internet keeps dropping out

Thank you

Andrew

[David_M]

Hi @Smardagus 

I will have a look for you, standby.

Regards,

David_M

[David_M]

Hi @Smardagus 

I can see your modem is dropping out massively in our systems.

I have created a fault ticket for our engineers to look into this further and they will contact you within 24-48hrs.

I have PM'd you your reference number.

regards,

David_M