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About Smardagus

since ‎15-04-2020
‎26-05-2020
Smardagus
Level 2

Re: unable to port forward - is this a CGNAT issue?

by Level 2 in Modems and Devices
‎25-05-2020 04:06 PM
‎25-05-2020 04:06 PM
Hi David   There are no other devices on my network, only one PC connected by cable   My internal IP address always remains the same when I reboot the router, but the external IP and the default gateway both change.     - internal IP is always 192.168.100.1     - externa IP is the format 10.20.xxx.xxx     - all parts of the external IP have changed xxx.xxx.xxx.xxx   When I try setting up a static IP address in windows I get a warning that the default gateway is not on the same network segment (subnet) that is defined by the IP and subnet mask.    is this informtion useful?   Thanks :) Andrew ... View more

unable to port forward - is this a CGNAT issue?

by Level 2 in Modems and Devices
‎25-05-2020 02:04 PM
‎25-05-2020 02:04 PM
Hi TPG   I have recently switched from ADSL to NBN. Since I switched I cannot get port forwarding to work.    I have tried all the solutions that I can find on the community forums but non of them worked. I spoke to TPG online help but they were not able to fix the issue.   I have not changed any settings in windows since the switch to NBN, I have double checked my windows network settings, I have checked that my firewall is set up correctly to allow the port through, and I have re-installed the game.   My external IP address is different to my default gateway. When I do a tracert, the first hop is to my modem 192-168-1-1.tpgi.com.au and the next hop is to another private IP address 10-20-25-120.tpgi.com.au   Is this issue caused by CGNAT?   I would appreciate any help you can provide   Thanks Andrew       ... View more

ADSL - frequent disconnections - I have tried troubleshooting steps

by Level 2 in Broadband Internet
‎15-04-2020 10:19 AM
‎15-04-2020 10:19 AM
Hi guys   My TPG ID is 2646581   I am getting frequent disconnections over the last four days on ADSL. Sometimes the disconnections occur every one or two minutes.   I have tried all of the troubleshooting steps at www.tpg.com.au/support/problems_connect_internet_standalone but none of them have fixed the problem   When the internet is connected the speed is good.   I am using a netgear DGN2200v4 router originally supplied by TPG and I have updated the firmware. This did not fix the problem.   Could you please have a look at this issue and let me know why my internet keeps dropping out   Thank you :) Andrew ... View more