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ADSL light on but no internet connection

Level 2
Gday team,

I’ve got an adsl light and no connection. Was working fine up until a few weeks ago no reconnects and drops regularly for long periods. Tried turning it off etc, rebooting from within, confirmed all passwords aswell. The modem is donkey about 6 months old.

Any help would be greatfully appreciated.
3 REPLIES 3
Moderator

Hi @liambaillie86,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some remote test.

 

We've detected a fault on the copper network, which caused the issue that you've experienced. We've escalated the case with our Engineering team for further investigation to make sure that the service will run smoothly.

 

They'll be in touch within 24 to 48 hours to provide an update via SMS or phone call.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 2
Basil,

Thanks so much for your quick work and prompt reply! Greatly appreciated!
Hopefully they can help fix the situation to get it back up and running properly!

Kind regards,

Liam
Moderator

Hi @liambaillie86,

 

We'll keep an eye on this case, updates will be provided by one of our Engineers via SMS or Phone call.

 

Let us know should you require further assistance.

 

Cheers!