Welcome to TPG Community!
We were able to locate your account using your community details and have run some remote test.
We've detected a fault on the copper network, which caused the issue that you've experienced. We've escalated the case with our Engineering team for further investigation to make sure that the service will run smoothly.
They'll be in touch within 24 to 48 hours to provide an update via SMS or phone call.
Should you require further assistance, please let us know.