ADSL line is down

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Level 1c

My ADSL line has died suddenly today. I haven't changed anything at my end. I've tried with a brand new cable and two different routers, nothing is working, it's just not picking up the line. I need someone to investigate this immediately, without internet I do not have the ability to work from home.

 

I understand this current situation is difficult but TPG seems woefully unprepared. Why tech support calls can't be forwarded to support staff now working from home, I don't know. Instead I'm using my mobile data to try online support and I can't even start a chat with anyone, it simply blocks me with the message "Our team members are currently serving other customers. We appreciate your patience. Please try again later."

 

I'd like an answer asap.