My ADSL line has died suddenly today. I haven't changed anything at my end. I've tried with a brand new cable and two different routers, nothing is working, it's just not picking up the line. I need someone to investigate this immediately, without internet I do not have the ability to work from home.
I understand this current situation is difficult but TPG seems woefully unprepared. Why tech support calls can't be forwarded to support staff now working from home, I don't know. Instead I'm using my mobile data to try online support and I can't even start a chat with anyone, it simply blocks me with the message "Our team members are currently serving other customers. We appreciate your patience. Please try again later."