ADSL slow speed issue

[mkang028]

Since the power cut to the neighborhood was restored on 10/2/2020 the Adsl speed has been extremely slow. I have attached snapshot of the latest speed test carried out roughly at 5am on 12/2/2020.

[mkang028]

Still waiting on a response thanks

[Riezl]

Hi @mkang028, we can see that your concern has been escalated to our Engineering Team and they have lodged this to Telstra who has committed to send a technician anytime between now and 23/Feb/2020.

The team is closely monitoring this and the case engineer will be in touch via SMS or phone call for any additional update.

We apologise for the inconvenience this issue is causing you.