Hi @Giihhk, we can see that your concern has been escalated to our Engineering Team. We have made a follow up and we have advised the case engineer to contact you within the day to discuss the progression of the case.
Should you have a preferred contact number and time, please let us know via PM. Thank you.
Hi @Giihhk, we can see that our Engineering Team has been in touch and discussed the concerns raised.
As per checking, an NBN technician has been booked to further investigate the issue and we have received your confirmation regarding the said appointment.
Our Engineering Team is closely monitoring this and the case engineer will be in touch for any additional update.
Should you need further assistance, feel free to message us.