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TPG ADSL continous disconnection for last 2 days

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Level 1
Hi

My ADSL connection (DSL line) is disconnecting quite frequently for last 2-3 days. I did hard reboot CPE and also reset dsl cable (by connecting it on LAN port - as previously suggested by TPG support)...but it didnt resolve the issue.

I usually do WFH and this outage is seriouly impacting my work related activities.

Can i get the support urgently pls.

/Fahad

Log file from CPE

Manufacturer:Huawei Technologies Co., Ltd.
Product Style:HG532d
Serial Number:21530357817S76002818
Hardware Version:VER.B
Software Version:V100R001C216B013SP02

2020-2-12 10:54:52 Security Notice cfm 1 User admin modify X_SyslogConfig.Enable,X_SyslogConfig.Level.
2020-2-12 10:54:5 User Level Notice web 1 User admin login from 192.168.1.3 successfully.
2020-2-12 10:53:6 firewall Warning 0 Intrusion -> src=222.186.19.221 DST=115.64.67.184 LEN=40 TOS=0x00 PREC=0x00 TTL=238 ID=54321 PROTO=TCP SPT=53494 DPT=6666 WINDOW=65535 RES=0x00 SYNURGP=0
2000-1-1 15:4:46 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2000-1-1 15:4:45 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2000-1-1 15:4:44 Daemon Notice xdsl 1 DSL connection is active.
2000-1-1 15:4:21 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:4:0 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:3:46 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2000-1-1 15:3:44 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:3:26 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2000-1-1 15:3:25 Daemon Notice xdsl 1 DSL connection is active.
2000-1-1 15:3:2 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:2:41 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2000-1-1 15:2:40 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:2:25 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2000-1-1 15:2:25 Daemon Notice xdsl 1 DSL connection is active.
2000-1-1 15:2:1 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:1:42 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2000-1-1 15:1:39 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2000-1-1 15:1:39 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:1:25 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2000-1-1 15:1:24 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2000-1-1 15:1:23 Daemon Notice xdsl 1 DSL connection is active.
2000-1-1 15:1:0 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:0:36 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:0:23 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2000-1-1 15:0:21 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2000-1-1 15:0:21 Daemon Notice xdsl 1 DSL connection is inactive.
2000-1-1 15:0:5 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2000-1-1 15:0:2 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2000-1-1 15:0:1 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:47:32 Daemon Warning cfm 1 Reboot from the LAN side.
2020-2-12 10:47:28 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:47:15 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:46:55 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:46:53 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:46:53 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:45:45 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2020-2-12 10:45:30 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:45:29 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:45:5 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:44:44 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:44:31 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:44:29 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:44:29 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:44:12 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2020-2-12 10:44:9 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:44:9 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:43:43 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:43:43 Security Notice cfm 1 User admin modify WANDSLInterfaceConfig.X_ConfigMode.
2020-2-12 10:43:36 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:43:15 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:43:14 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:43:0 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:43:0 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:42:35 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:42:13 Security Notice cfm 1 User admin modify WANDSLInterfaceConfig.X_ConfigMode.
2020-2-12 10:42:9 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:42:9 Security Notice cfm 1 User admin modify WANDSLInterfaceConfig.X_ConfigMode.
2020-2-12 10:42:0 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:41:59 Security Notice cfm 1 User admin modify WANDSLInterfaceConfig.X_ConfigMode.
2020-2-12 10:41:59 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:41:53 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:41:52 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:41:40 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:41:34 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:41:32 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:41:13 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:41:12 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:41:2 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:41:0 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:40:41 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:40:40 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:40:32 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:40:29 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:40:29 Security Notice cfm 1 User admin modify WANDSLInterfaceConfig.X_ConfigMode.
2020-2-12 10:40:29 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:40:19 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2020-2-12 10:40:12 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:40:11 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:39:48 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:39:29 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:39:26 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:39:26 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:37:8 User Level Notice web 1 User admin login from 192.168.1.8 successfully.
2020-2-12 10:35:14 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2020-2-12 10:35:11 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:35:10 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:34:50 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:34:49 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:34:37 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2020-2-12 10:34:36 Daemon Notice xdsl 1 DSL connection is active.
2020-2-12 10:34:12 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:33:56 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:33:37 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:33:34 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-2-12 10:33:34 Daemon Notice xdsl 1 DSL connection is inactive.
2020-2-12 10:32:49 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2020-2-12 10:32:43 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected
1 REPLY 1
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Moderator

Hi @fahadak098,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team. The Team lodged this to Telstra who has committed to send a technician anytime between now and 18/Feb/2020.

 

The team is closely monitoring this and the case engineer will be in touch via SMS or phone call for any additional update.

 

Let us know should you have further queries.