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ADSL still not working

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Level 1c

Hi

My ADSL went off on 15.4.2020 and it came out to be short circuit problem on Telstra side. I was given a ticket number 10424215. Today I got a message that outage has been cleared. I tested my connection but still no ADSL signal on modem and hence no Internet. Kindly have a look into it.

 

Cheers

Gagandeep Anand

3 REPLIES 3
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Moderator

Hi @gagandeepanand 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @gagandeepanand 

 

Im not sure why you recieved an sms saying the fault is resolved. 

 

The fault ticket is still active and awaiting assignment to telstra.

Rest assured your case is still progressing.

 

Kind regards,

David_M

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Level 1c

Oh. Wrong message then. No worries. Thanks a lot for the information @David_M 

 

Cheers 

Gagandeep