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I received my modern they told me all I need is to plug it in I have done that it won't connect

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Level 1
I have just received my modern. I plugged it in and won't connect..I was just on the internet five mins before with my pervious provider it was working fine
Donna
2 REPLIES 2
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Moderator

Hi @Meltonlady 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Meltonlady 

 

I can see you are on an NBN-FTTP service.

 

The TPG service will be working on the port UNI-D 2 port. 

 

Im not sure what port your other service provider is on, but if your were supplied a TPG modem it needs to plugged into the UNI-D 2 port on the NBN-NTD fibre box.

 

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

 

Regards,

David_M