I received my modern they told me all I need is to plug it in I have done that it won't connect

[Meltonlady]

I have just received my modern. I plugged it in and won't connect..I was just on the internet five mins before with my pervious provider it was working fine
Donna

[David_M]

Hi @Meltonlady 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Meltonlady 

I can see you are on an NBN-FTTP service.

The TPG service will be working on the port UNI-D 2 port. 

Im not sure what port your other service provider is on, but if your were supplied a TPG modem it needs to plugged into the UNI-D 2 port on the NBN-NTD fibre box.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

Regards,

David_M