Welcome to TPG Community!
We were able to locate your account using your community details and understand that you were able to reach our Tech team yesterday to report the issue.
They've detected a fault within the external copper line and the case was escalated to our Engineering team in order to request for a Telstra technician to resolve the issue.
Telstra have told us they have booked a technician to check your TPG service anytime between now and 04/Feb/2020. Your attendance is NOT required.
Further updates will be given by your assigned Engineer via SMS or phone call.
In the meantime, you may contact us if you have any queries and will forward it to them.