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ADSL2+ Drop out and speed fluctuations

Level 2
Hi there,

I have had fluctuations in speed on my ADSL2+ with speed ranging from only a few kbps up to around 12mbps (speedtest.net). This has been the case for years. Netflix often buffers.

I am now getting drop outs. I work from home often and connect to the office via VPN and this regularly disconnects when the internet drops out.

I have purchased a new modem (TPLink ARCHER VR2600) to see if that resolves it however it has not.

I have had an electrician attend and check the MDF Krone blocks in the apartment block. These appear to be in very good operating condition.

Can you please run some checks and advise next steps.

Many thanks,
Aaron
4 REPLIES
Moderator

Hi @Aaronw85,

 

Welcome to the Community!

 

We'd like to have this investigated. Are you able to send us a private message with your TPG service details so we can locate your account on our system and run some remote test and identify the possible cause of the issue?

 

Kind regards,
Mc

Moderator

Hi @Aaronw85,

 

I made some tests on your connection and the service is currently connected for 2h 28m. I'd like to arrange a call from one of our Technicians for further tests and investigation.

 

Kindly PM me your best contact number and preferred time today.

 

 

Regards,

Level 2
Available all day Friday 2nd March if someone is able to contact me to run the tests. Thanks
Moderator

Got it @Aaronw85!

 

We've passed this along to our technical team and requested for a call back tomorrow between 9AM-11AM AEDST. Thanks for raising this matter and giving us the opportunity to help you. Please don't hesitate to reach out should you need further assistance.

 

For future reference, you may utilise the following links below for some self help options:

 

Service Status: http://tpg.com.au/servicestatus

Need help online? Please check our self help options located here: http://tpg.com.au/support
Ask, answer and talk about our products! Check out our community page today at https://community.tpg.com.au

 

Kind regards,

Mc