Welcome to the Community!
We'd like to have this investigated. Are you able to send us a private message with your TPG service details so we can locate your account on our system and run some remote test and identify the possible cause of the issue?
I made some tests on your connection and the service is currently connected for 2h 28m. I'd like to arrange a call from one of our Technicians for further tests and investigation.
Kindly PM me your best contact number and preferred time today.
Got it @Aaronw85!
We've passed this along to our technical team and requested for a call back tomorrow between 9AM-11AM AEDST. Thanks for raising this matter and giving us the opportunity to help you. Please don't hesitate to reach out should you need further assistance.
For future reference, you may utilise the following links below for some self help options:
Service Status: http://tpg.com.au/servicestatus
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