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ADSL2+ Dropouts over last few days

Level 3

 

I have ADSL2+ and home phone, and I've been experiencing a lot of dropouts over the last few days.

Usually my internet connection has been rock solid (been with TPG for many years), but lately I've had numerous dropouts and loss of sync which resolves quickly, but very annoying, especially when webpages fail to load and downloads fail. I have disconnected the home phone and filter (isolation test), but sync loss still occurs. Can a technician advise if there has been recent line work, or maintenance that could be causing the dropouts ? I am located in Brisbane, on the Toowong Exchange.

 

7 REPLIES
Moderator

Welcome to the Community, @mark_wells!

 

Thanks for raising this matter to us, we'd like to have this investigated. Are you able to send us a private message with your TPG service details so we can locate your account on our system and run some remote test and identify the possible cause of the connection drop outs?

 

Kind regards,
Mc

Level 3

Private message sent.

Moderator

Hi @mark_wells,
 

I'd like to arrange a call from one of our Technicians for further test and investigation. Initial test shown there is a possible line issue causing the internet to drop-out. Kindly PM me your best contact number and preferred time today.

 

 

Regards,

Level 3

Well something changed around 7.30-8.00am this morning, as I have had no dropouts since. The home phone has been reconnected, with the filter, and appears behaving itself again. I have not changed anything in my setup or connections, so I wonder if someone in the exchange has changed me to a different working ADSL2+ port. I'll continue to monitor it tomorrow before getting the techicians to investigate further. Thanks.

Level 3

Well no dropouts over the weekend, but they have started again this morning (Monday 26th Feb).

There is static on the phone line, so think it's line quality.

Sent contact details via personal message

Moderator

Hi @mark_wells,

 

Thanks for providing your contact details via PM.

 

We have already arranged a specialist to contact you after 5PM QLD Time.

Moderator

Hi @mark_wells,

 

Our Technical Team will no longer process a callback as they have already escalated the issue to our Engineering Team for further investigation.

 

The Team is now working on sending a technician and you will receive further updates via SMS or a phone call regarding the technician visit schedule.

 

Should you have further queries, feel free to drop us a message. Thank you.