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Slow or non existant ADSl speed

Level 1b

Let me explain how TPG works.


1/You call them, they tell you to discinnect your lead from socket to modem and plug it into the Ethernet socket,then return it to modem socket , magically the speed is back to what it should be, but they tell you they did nothing and thus they need to escalate to their technical department.


2/The technical department do not call you ,so you escalate to their complaints department


3/They call you and tell you that it's an issue with the 2 pair from the exchange and Telstra have been booked to investigate and repair.


4/You get a call from the complaints people saying Telstra can't find the issue and you can cancel you ADSL2 if you wish.


5/Telstra never have been engaged and it's just TPG with their crap equipment at the exchange.


6/Find another ISP and guess issue with speed!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Good day @luke,


Thank you for raising this with us. We'd like to look into it to understand the situation.


Please shoot me a private message with your TPG username or CID number.


Kind regards,