Now now ,if TPG do not want to be made accountable and people like you (who most likely)are from TPG saying things like that we'll who is not being helpful.If I knew the ,answers to their chronic drop outs and slow speeds then I'd tell everyone here ,but Mr Marantz also has no answers so returns with the answer though to it all..have a whiskey!!,nothing sensible to say except reset modem. ..Der. .. ... View more

It's actually a Telstra person but a contractor for Telstra who only gets 50 a job so they won't spend a lot of time on the job, good luck we gave up ... View more

If we had gotten those speeds we would have been in heaven.. ... View more

Lol stock response. .... ... View more

Seems TPG have chronic slow speed issues, good luck, we gave up on them after them lying for 4 months what they were going to do..jack.**e ... View more

TPG will waste your time,find a new provider you are wasting your money with TPG ... View more

None of you are helpful, you tell me all these stories and my speed is still unusable, you tell your@customers@ what they think they want to hear.Your inconsiderate to your customers needs, uncompassionate, drive people to stress and anxiety..   This is the last email i sent..... Thank you, when will  I receive compensation or lower monthly charge(or no charge until rectified) considering I cannot use it as  per the contract I entered into with TPG and the stress and lost time at work and time spent on the phone to TPG.   I have had this problem now for nearly two months   Downloading a 100mb file has today taken over 4hrs!!!   I have contacted the ACCC to inform them of the situation & the stress that has been caused to myself, if the change of line does not improve my service then I will pass onto them the full details and all my records of :   1/Number of calls and time spent on them to TPG 2/Having to take time off work to be home(twice) whilst Telstra tech was around and who TOLD me he had changed the line..so someone is lying..and wasted my time 3/All emails sent to TPG re this issue 4/Paying for  a  20/5 speed but getting   2/.2     ... View more

Yep we get told the same thing,  now they are sending out Telstra to connect to a new phone line from the Exchange, yet a Telstra Tech came out two weeks ago and told me he had done that.   TPG are liars, they will just lead you on to the stage where they will tell you...sorry that's all we can do, you can go to another provider.   Oh and don;t bother asking for refund or compensation for crap unusable speeds..get told,,thats up to your case officer..who never calls or not available when  you call, just sends you pretryped emails.   Took us  6hrs to download a  90mb file....and forget about Netflix we have had tro cancel that.   TPG are a fraud and a serious sad joke... ... View more

As I mentioned. ..quality of cable..Telstra fault..some people are only getting max 2mpbs by the way ... View more

The srtock standard "cut & paste", next it will be it's Telstra's problem with their cables, then you get told can't be fixed you can leave TPG if you wish, ahhhhh,other ISP's don;thave the issue funny enough ... View more

They will tell you it's an issue with the cable and that is Telstra's problem not theirs....you should be getting full speed uplaod and download ... View more