Hi Moderator Thanks for reply I just typed a long letter that i just delited As i can see you do your job well Shame the other do not do the same They do not listen to the client just by the script. I do not want anymore emails or phone calls from them I have done all they ask again spent $700 and Now waiting for the OPTUS Tech he said he would re do my modem today at 9am when he is nearby. Would never ask again for your tech as he has to ask his boss on the phone what to do. I guess TPG cannot get good tech,  PS no speed again  so have to teather of my phone to send this Have a good day Sorry to tell you this must be hard when you get all this bad stuff Dennis   ... View more

Hi Again As of Now i got a call from some nice lady in Phillipines, i Told her everything, but took do notice of what i said only was trying to make me an offer to get off the talk about the Tech. But did not offer to fix my problem as TPG does not have a tech that fixes things, only gives advice on what to buy, What happened to TPG it was Australian run, but no more. I have decided not to go to TPG Head office, Just will find another suppliers, this is not about price it is service. TPG was Australian Basid at the time i started had great service. The next thing i said email a statement of my account, There aswer was we do not sent Statements or Invoices (What do TPG Do) Talk your money with were little else. (I take my car to a tech he fixes it does not ask me to go and buy parts, but he charges me for them THAT is a Tech) It is like me I am a computer Hard Ware Tech, Do not ask my clients to buy a hard drive, I supply that part,) I am just trying to find a tech to fix my internet NOT HARD i guess is it hard with TPG Dennis ... View more

As a customer for a long time now i have the same issue the the support service i got. As a disabled guy that cannot move around. i had to yell that the personas thay would not listen to me. I said i cannot get on floor and change wires and the modem. 1st, i could not do. 2nd, i do not have a set of new wire, 3rd. i do not have a new modem to check. All i was trying to ask this girl to get a tech to come to my house. So it got through to her after 40 mins. Tech came 4 days later and did nothing, had to to talk to someone on the phone as he did not no what to do. He just said the same get all new cables and a new modem. Now 6 months before i go a New Modem Netgear Nighthawk $360 New Cable all cat6 Total cost $180 Labour Cost for a outside tech to do $240. Now this tech said i need new cables and a New Modem. Well i am real mad by now so i took the modem to the supplier, he checked it working fine, The next thing i did , there was an OPTUS tech in our build so i had to ask him if he could check my system he did, replaced 1 small wire reset the modem all for FREE, But i made hime take $50 for his trouble. The Tech support does not Happen with TPG as the phone no matter what you call goes to Phillipines.  So Tomorrow i am going on my mobility scooter to TPG Head Office Sydney VERY DISAPPOINTED WITH TPG Dennis ... View more